Shipping

Shipping

SHIPPING IN CANADA

Please note – due to mailing time and postal service, orders placed on Thursday, Friday, or over the weekend will go out on Monday morning for Tuesday delivery. This is intended to prevent your delivery from sitting in the mail waiting to be shipped out.

We are a Canadian company that uses Canada Post services due to their exemplary customer relations and speed of transit.

All orders within Canada are shipped through Canada Post Xpresspost within 1 to 2 business days. Please allow between 4 and 5 days for delivery of your parcel from your order date (although it will likely be sooner!). If you would like to request priority shipping of your order for same day delivery, please contact us to make arrangements upon checkout.

We offer $5 flat rate shipping on all parcel deliveries within Canada to minimize unexpected costs often associated with purchasing products online.

The final cost shown at order checkout includes any associated taxes for Canadian customers (HST 13%). Stick & Brindle is not responsible for return shipping if a customer enters the wrong shipping address during the checkout process. Please advise us immediately, before your parcel has shipped, if you need to make any changes to your shipping address and insure you include your complete address when entering it (including apartment number and postal code.)

Once parcels are collected from our studio, they are then the property of Canada Post. We are not legally responsible for lost or damaged goods. Please ensure shipping details are kept as record, should further investigation be required.

SHIPPING OUTSIDE OF CANADA

*Please note – due to mailing time and postal service, orders placed on Thursday, Friday, or over the weekend will go out on Monday morning for Tuesday delivery. This is intended to prevent your delivery from sitting in the mail waiting to be shipped out.

All orders outside of Canada are also shipped through Canada Post Xpresspost within 1 to 2 business days. We are able to send our non-edible products both to the United States and Internationally. Our dog treats are currently available to be sent within the United States. You may incur additional taxes and duty fees on delivery, which we are unable to anticipate and it is the responsibility of the customer to cover the cost of. Your parcel also may be held in customs for a length of time which is undetermined. Please allow between 1 – 4 weeks for delivery for international orders and up to 10 days for orders within the United States.

We offer $10 flat rate shipping on all parcel deliveries within the United States to minimize unexpected costs often associated with purchasing products online.

Stick & Brindle is not responsible for return shipping if a customer enters the wrong shipping address during the checkout process. Please advise us immediately, before your parcel has shipped, if you need to make any changes to your shipping address and insure you include your complete address when entering it (including apartment number and zip code or international address.)

Once parcels are collected from our studio, they are then the property of the selected mailing party. We are not legally responsible for lost or damaged goods. Please ensure shipping details are kept as record, should further investigation be required.